Shipping Policy — steadyn.co
Thanks for shopping with us. Here's everything you need to know about how your order gets to you.
Order Processing
Once your order is placed, we process it within 1–3 business days. You'll get a confirmation email as soon as your order is placed, and a second email with tracking information once it ships.
Processing happens Monday to Friday, excluding public holidays. Orders placed on a weekend or holiday are processed on the next business day.
Delivery Times
Once dispatched, delivery takes 5–8 business days, depending on your location.
Total time from order to delivery is typically 6–11 business days (processing + delivery combined). Please note this is an estimate, not a guarantee — occasional delays can happen once your parcel is with the courier, and these are outside our control.
Shipping Costs
Shipping is free on every order, worldwide.
Do You Ship Worldwide?
Yes — we ship Worldwide with the same free shipping.
Tracking Your Order
Once your order ships, you'll receive a tracking number by email. You can use this to follow your parcel the whole way to your door. If you haven't received tracking within 4 business days of ordering, contact us and we'll look into it.
Delayed, Lost or Damaged Orders
If your order hasn't arrived within the expected delivery window, or it arrives damaged, contact us at support@steadyn.co with your order number. We'll sort it out — whether that's a replacement or a refund.
Incorrect Address
Please double check your shipping address at checkout. We're not able to redirect a parcel once it's shipped, and we can't be held responsible for orders sent to an incorrect address provided at checkout. If you spot a mistake, contact us as soon as possible after ordering and we'll do our best to correct it before it ships.
Questions?
Reach out anytime at support@steadyn.co — a real person reads and answers every message.